The ripple effect

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The financial benefits of brand consistency

A strong visual identity and a good marketing campaign will do a lot to grab the attention of the audience you want to reach. But what turns a one-time buyer of your product or service into a loyal customer? 

Trust is the foundation of building market success (see The Genuine Article for a real-world example). An authentic, emotional connection and a positive customer experience are significant drivers of trust. And equally, your brand messaging must show consistency to grow that trust into customer loyalty.

Brand consistency is consistently presenting yourself uniformly to your clients and customers at every touchpoint. What you say, how you use your logo, the colors and images in your expressions, and the user experience on and off your website. Everything you do should align with your brand strategy and your company’s values. 

Why is this important? Here are three ways brand consistency brings financial benefits to your business. 

Growing recognition
The most obvious benefit is that brand consistency strengthens audience recognition. Repeated use of unified communications in a competitive market makes you easily identifiable. You’re already at the front of their minds when you’re looking to attract new customers, clients, or employees.

Building loyalty
Consistency in your messaging and visual identity also creates familiarity. Customers get a sense of who you are, building trust, which turns into loyalty. Loyal customers increase revenue through repeat and ongoing business and may even become advocates for your brand. 

Brand advocates will share their positive thoughts and experiences about your product or service with their friends (or followers if they’re into social media). They then share their own positive experience with their connections, and so on. 

This advocate ‘ripple effect’ is a low-cost, effective way to encourage potential new customers and lead them to your business.

Reducing marketing spend
Even discounting word of mouth from brand advocates, a well-defined and consistent brand will result in lower marketing costs and the need to keep explaining who you are and what you do. 

The initial outlay for a brand exercise ultimately saves you time and expenditure further along the line because you have guidelines that are aligned with your strategy and set a clear course for your marketing communications. 

The real bottom line here is how you present yourself to your prospects and existing customers matters. Consistency across your touchpoints, from your website to your communications and customer experiences, will have more impact. 

Whether you’re a solopreneur or a growing business, a well-defined brand with a solid strategy can give you a significant financial advantage. Our team’s work for Ellenville Regional Hospital is a good example of its efficacy.

So, are you ready to explore how consistency creates a ripple effect that will benefit your brand? Let’s talk!

Till next time, this is Rick signing off.

 

 

#brandconsistency #brandidentity #customerloyalty